Dedicated and detail-oriented Virtual Assistant with over one year of experience providing exceptional administrative and organizational support to help teams and businesses operate efficiently.
Professional background
I am Maureen Wanjiru, a dedicated Virtual Assistant with over one year of experience providing administrative and organizational support to teams and businesses.
I am skilled in managing schedules, coordinating communications, organizing documents, handling customer inquiries, supporting social media activities and coordinating diverse administrative tasks.
I leverage technology and digital tools to streamline processes, maintain confidentiality and deliver high-quality support in fast-paced environments.
My approach is professional, organized and focused on helping clients save time and operate more efficiently.
What I bring to every project
I pay close attention to details and ensure tasks, documents and communications are accurate and professionally completed.
I keep schedules, documents, tasks and communications organized so businesses can operate smoothly.
I maintain confidentiality, communicate professionally and approach every task with responsibility.
How I can support your business
Calendar coordination, scheduling, reminders and appointment management to keep your day organized.
Professional email drafting, proofreading, communication and follow-up support.
Digital filing systems, document organization, data management and secure file structures.
Handling customer inquiries, service requests, follow-ups and escalation of unresolved issues.
Project task tracking, progress monitoring, follow-ups and administrative coordination.
Social media scheduling, content organization and support for brand visibility and engagement.
Digital tools I use to stay productive
Professional capabilities
My work experience
• Managed scheduling for a team of
2 executives through proactive calendar
coordination and timely reminders.
• Streamlined client onboarding by creating
a digital filing system for 10+ client
documents using Google Drive with organized
folder structures and secure access controls.
• Drafted and proofread over 200 professional
emails and reports, ensuring error-free
communication and maintaining strong client
satisfaction.
• Organized virtual meetings and events using
Zoom, coordinating logistics and troubleshooting
technical issues for up to 15 attendees.
• Maintained and updated project tasks in
Trello through consistent progress tracking
and follow-ups.
• Supported social media efforts by scheduling
over 90 posts across Instagram to promote
engagement and brand visibility.
• Managed customer inquiries through email
and chat, providing timely and professional
responses.
• Assisted clients with questions, service
requests and follow-ups while maintaining
a positive customer experience.
• Maintained accurate customer records and
organized support information using digital
tools.
• Coordinated follow-ups and escalated
unresolved issues when necessary to support
timely resolution.
• Supported administrative tasks, including
data entry, document organization and routine
communication.
Academic and professional development
Bachelor of Science in Agribusiness Management
University of Nairobi
Virtual Assistant and Social Media
Management Training
Alison — Online
Availability: Full-time, Remote
Languages: English (Fluent), Kiswahili
Email: wwanjiku533@gmail.com
Location: Kenya
Selected projects and capabilities
Created a structured Google Drive filing system for 10+ client documents with organized folders and secure access controls.
Google Drive
Scheduled more than 90 Instagram posts to support engagement and improve brand visibility.
Social Media
Drafted and proofread more than 200 professional emails and reports while maintaining accuracy and professional communication.
Communication
Tracked project tasks and progress using Trello while maintaining consistent follow-ups.
TrelloA little more about me
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Have a project or opportunity?
Whether you need administrative support, customer service, social media assistance, document organization or task coordination, I am ready to help.